Thank you for your invaluable feedback. If you’re working off-campus, you can access it through, Every NTU student’s email follows the same format –. Get directions; Quick links. We know how important it is for you to excel in your life at university. The University Strategic Plan sets Gold Standard Customer Service at 70%. Here are some quicklinks for some common IT applications: iNTU. For more information about the University’s IT facilities and support services, visit the Library and Learning Resources and Current Students sections of our site, or visit our support forums for help and advice about the IT services available at NTU. Students' Union. Find out more about services on campus including catering, printing and accommodation. Online Form : https://www.ntu.edu.sg/AboutNTU/contactntu/Pages/servicedesk.aspx. If you’re looking for a computer on-site at our City, Clifton or Brackenhurst campuses, you can find out what PCs are available, and where using our availability tracker. With a student population of 34,000, NTU buzzes with cultural, social, intellectual, sporting and recreational activities all year round. You can access your University email account from anywhere, on or off campus – you can also view it directly in your Student Portal, and through NOW. Detailed Description. For more general enquiries, email us. By continuing to browse the site you are agreeing to our use of cookies. Records are destroyed after 7 years. City Student Services CentreCentral CourtNewton / Arkwright buildingGoldsmith StreetNottinghamNG1 4BU, Clifton Student Services CentreClifton CampusClifton LaneCliftonNottinghamNG11 8NS, Brackenhurst Student Services Centre (Temporarily located at Bramley building reception)Brackenhurst LibraryBrackenhurst CampusSouthwellNottinghamshireNG25 OQF. IT services As a student at NTU the following IT services are available to you: desktop services in the form of hardware and software; access to email and file storage; internet services; printing and copying facilities; audio visual and media services; equipment for teaching and resource areas; telephony services including phone conferencing See our Your Voice Has website to see how we've implemented your suggestions over the years. If you need support, our Student Support Services team are on campus up until Thursday 24 December or you can contact them via email at student.support@ntu.ac.uk. Over the next seven weeks, 1,000 residents in Punggol will be able to access telehealth service at their nearby community centre. We'll continue using it further improve our service. You can also like us on Facebook and follow us on Twitter for more information and to get in touch. We seek your feedback to make sure we're doing so. check your library loans and reservations. Where possible, we've changed our services accordingly. Please email pili.garcia@ntu.ac.uk to book an appointment. We strongly advise you to get in touch with us in advance. The Student Services Centre is committed to high-quality service. You can pre-order your card online ready for collection. Get help, support and advice. They can also refer you to Student Support Services. As an international student who first came to the UK in September 2018, I was very nervous when I started my placement year as the Customer Satisfaction & Project Assistant at NTU Student Services Centre. Student Services Centres remain open on the City, Clifton and Brackenhurst campuses (temporarily located at Bramley building reception for Brackenhurst). You’ll receive a printing and photocopying allowance of £20 at the beginning of each academic year. Our service standards outline what to expect when you make contact with us. Signposting to services, departments and schools for support. Whether you’re studying at City, Clifton, Confetti or Brackenhurst, NTSU is here to make sure that your time at NTU is the best it can be. We want to show that we're delivering the level of service promised in our charter. Come to us if you need help with with any of the services we offer. As well as your student email address, you’ll also receive 1Tb of cloud storage with MS OneDrive and up to five free copies of the latest Microsoft Office, subject to terms and conditions. You’ll find it in the Apple and Android app stores by searching “MyNTU”. The portal automatically appears on any NTU computer you log on to. Visit our support forums for more information about how to activate and access your Microsoft Office 365 account. Keep this information safe, and close at hand – make sure that you don’t share it with anyone. As a user of our services, your feedback is crucial to our continuous improvement. NTU is at the top of the nation in terms of both breadth of academic fields and volume of programs, with more than 200 degree programs ranging from the natural sciences to the humanities and … The iNTU portal provides a smooth one-stop access experience for NTU students, faculty and staff. While you’re on-campus, you can access the Internet for free on your own devices, via the Wi-Fi connection in all of our teaching and social spaces. Hotline: 6790 4357 (Monday to Thursday - 8.30am to 5.30pm) (Friday - 8.30am to 5.00pm); and. Methods used to gain this insight will include: We review our charter every year. At NTU you have access to sector-leading IT services and support. 2) NTU Service Manager; General General. We'll try to put things right for you straight away. Student Services Centres. Share Article. During these periods, a range of online resources are available to support you: information and advice web pages, podcasts and workbooks. NTU_PageContent. We'll let you know if you need to visit the centre. Further enquiries should be directed to the Student Records Team. Undergraduate Students Services. Announcements. Details of services and uses relating to NTUs student and staff student cards. There are about 120 clubs and societies run by students. Free Wi-Fi and Internet access While you’re on-campus, you can access the Internet for free on your own devices, via the Wi-Fi connection in all of our teaching and social spaces. By Ly Do – a current NTU International Student and the Customer Satisfaction & Project Assistant at Student Services Centre. Lines are open:Monday – Thursday 8.30 am – 5 pm Use the Outlook Address Book to find the email addresses of NTU students and staff. You can load credit onto your, To find out more about credit kiosks, charges, and using our facilities as a visitor, see the. They'll help you get the most out of University life. We have something for everyone at NTU. See full details of what's provided Student Support Services. Undergraduate student - StudentLink. If you have an immediate or urgent problem, speak to a member of the Student Services Centre staff. Please note that the option you have selected is for postage ONLY. The Student Services Centre holds the prestigious Customer Services Excellence accreditation. We commit to putting you first and giving excellent customer service. 50 Shakespeare Street Disability Confident Employer Green Impact - Very Good Investing in Volunteers NUS Community Engagement Award 2013 NUS HE Students’ Union of the Year 2015 NUS Officer Team of the Year 2014. SUlets. Centre for IT Services CITS manages the campus-wide IT Infrastructure and facilitate access to all Enterprise IT systems, as well as Learning systems and Digital Media. Please also note that for the purposes of providing an Academic Reference, NTU is obliged to include your qualification, and (where applicable) its full classification. Laptop Encryption Update; Teams ★ Microsoft Team; How to Join a Teams meeting without an account We support your use of all the technologies and underpin and develop the key business systems used in the University. To maintain social distancing, we’re operating with a smaller team on the front desk. NTU offers a variety of health and counseling services to students to help with any assistance they may require during their life and studies in Taiwan. We monitor our performance on a regular basis. We aim to work in partnership with you to deliver quality services that are accessible to all. If you’re logged onto a University PC, you’ll find Microsoft Outlook in the Start menu of our computers. These usage guidelines are detailed in the. Rent Strike NTU, the student campaign group are continuing to pressure the university, ... There’s a petition to include mental health support services in … If you’re using one of our PCs – whether you’re an NTU student or staff member – you’re bound by the University’s Computer Use Regulations. For urgent support, please contact an NHS Urgent Care Centreor call 999. You can also self refer to NHS counselling and CBT services or get advice from Wellness in Mind. This can be used on any printer or copier, anywhere on campus. Only the staff at the Information and Advice Service can access this database designed for students at NTU. Health and wellbeing. Faculty Housing; Nanyang Executive Centre; Main Campus; 50 Nanyang Avenue; Singapore 639798; Tel: (65) 67911744 This ensures we're delivering the service we've promised. We've successfully retained it since 2011. All facilities, resources and services available over the Internet and Intranet are accessible by students and staff on the campus network, wired or wireless, locally or overseas. Our awards. They'll help you get the most out of University life. We provide various career services to NTU students during their academic years in preparing them for their first step to the working world. We listen to your feedback. Telephone +44 (0) 115 848 4658 or email Our complaints policy is in line with the University-wide policies. Our customer service charter outlines our commitment to delivering a high-quality service. At NTU you have access to sector-leading IT services and support. Nottingham, find out what PCs are available, and where, access your NOW resources, Dropbox, deadlines and OneDrive. The portal is a one-stop shop, giving at-a-glance access to all your key information – emails, timetables, lecture notes, and more. Our team are there to help you with: Our Customer Advisers can resolve most enquiries over the phone and via email. Current students; NOW; MyHub; Alumni; University calendar; Student support; Library; Student opportunities; NTU Smartcard; Curated & Created; NTU policies. Employability. We have SSC advisers at our City, Clifton and Brackenhurst campuses. To access NTU’s student portal, you’ll need to be fully enrolled on your course of study. This website uses cookies to enhance your user experience. 926 Followers, 77 Following, 128 Posts - See Instagram photos and videos from NTU Student Services (@ntustudentservices) If you still cannot access Online Services, please email myntusupport@ntu.ac.uk or call 0115 848 2855 for assistance. For password reset/enrolment, please email, For general enquiries and access to other Student Support Services, please email, deliver high-quality, accessible services that meet your needs, be friendly, polite and professional, putting you first, give you accurate and comprehensive information. You will be notified when it is dispatched or delivered to Newton/Pavilion Reception. Across all services in the academic year 2018/2019, we achieved a satisfaction rating of 98%. Nottingham Trent University 50 Shakespeare Street Nottingham NG1 4FQ +44 (0)115 941 8418. You only have to sign on once to access: NTU email; NTU courses schedules and registration; NTU online library with eJournals, databases and exam papers Disability services. That means we're currently exceeding the Gold Standard base level. It tells you from the outset what you can expect from the services we provide. Please allow 7-10 working days to receive your cards, either posted to a specified location within NTU, collected from Newton/Pavilion or posted to your home address. Please fill this out – if we know what you think of our service, we'll be able to improve it in future. Student card collection. This ensures our commitments continue reflecting the needs and expectations of our customers. Intermittent online services issues; General ★ MyNTU App ★ Student - Password changed ★ Wireless Access; Backing up and saving your files to Onedrive ; How to install Read & Write; Connecting Pulse Secure; See all 69 articles Staff Forum. Returning students: you will find your NTU ID on your smart card in the field titled "username". NTU Student Code of Behaviour . NTU Student Q&A: assessing you fairly in 2021 20/01/2021 NTU and NTSU are hosting a student Q&A via Microsoft Teams on Tuesday 26 January, 5 pm – 6 pm, to answer any questions you may have about how your work will be assessed this year, due to the impact of the coronavirus pandemic. Friday 8.30 am – 4.30 pm, Nottingham Trent University Graduate student - … We'd appreciate it if you would take the time to send us your feedback by email. Find out more here. NTSU is here to make sure that your time at NTU is the best it can be, whatever campus you're studying on. Services. We’re here for you. Each and every student is a co-owner, co-creator and co-driver of the NTU Student Experience. Other Student Services. ensure cleanliness, comfort and security. You can keep in touch, on or off campus, with the MyNTU student app. ... FAQs relating to the use of NTU's staff and student cards. That’s why we promise to: We invite you to give feedback on your experience of our service. We'll provide it in a friendly, customer-focused environment. Speak to a member of our front desk team. Student Services Centres remain open on the City, Clifton and Brackenhurst campuses (temporarily located at Bramley building reception for Brackenhurst). NTU provides students with a broad and holistic education which incorporates residential living, international experience and an early immersion in business and industry. Student Services Centres. We'll do our best to answer your query. Please note: If you have ordered a verification letter , it will be sent electronically via PDF.Please do not purchase any additional postage with any verification letter order. The demand for Student Support Centre services is highest between 11 am and 1 pm. Teaching, learning and research are further facilitated by NTU's rich online learning materials, collaboration tools and abundant online digital library resources. Once that allowance is spent, you’ll need to cover the cost of any further printing and photocopying yourself. National Taiwan University (NTU) is the number 1 university in Taiwan, the number 20 university in Asia, and the number 69 in the world according to the 2020 QS University Rankings. Giving excellent Customer service at 70 % have forgotten or do not know your password link below review charter!, anywhere on campus including catering, printing and photocopying allowance of £20 at the of! 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